Royal Bank of Scotland

Repositioning a 300-year-old institution so was better placed to talk to a younger audience, without alienating its existing (older) one.

How? By emotionally connecting life’s big moments with the products and services that make them possible.


Brand Guidelines | Tone of Voice | Art Direction | Creative & Social Strategy

Bucking the block-colour trend, debit cards were an opportunity to give customers a dose of escapism (and onlookers at the supermarket a dose of envy). Small postcards of Scotland, and pieces of art for your pocket.

A new audience called for a new social strategy. Scary bank jargon was ditched and anecdotal advice from peers started to fill feeds across various channels.

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